Returns Policy and FAQs

Returns

Returns are for store credit ONLY and must meet the following requirements:

Time Frame

Items purchased online can be returned for store credit ONLY. Returns must be received back to Juniper Silver Company within 14 days of the original purchase date. Once I have received the return, you will receive a coupon code with the appropriate amount of store credit. Shipping charges are non-refundable.

I also offer repairs. To inquire about repair options or questions please email: jennica@junipersilverco.com. Depending on the repair you may be charged a small fee.

Items NOT eligible for return/store credit.

  • Gift cards
  • Stickers
  • First payment for custom order
  • Sale items
  • Custom orders

FAQs

I would like to exchange something, how do I do this?

I do not do exchanges. Due to the limited quantity of my merchandise I cannot guarantee that the item you want to exchange for will be available when we receive your return. I will not exchange an item for a different item. I strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.

My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact me right away jennica@junipersilverco.com (within 3 days of receiving your order). Send me an email with a photo of the flaw or break and your order number. If you do not contact me within 3 days of receiving the item I can only assume the damage is from wear.

My order is incorrect, or I’m missing an item.

If your order arrives and is incorrect, please contact me by email jennica@junipersilveco.com within 3 days of receiving your order. Be sure to include any information such as what is incorrect, what you should have received, your email and order number. I will do my best to fix the issue.

If you are missing an item, please check your email to be sure I haven’t sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please email me to let me know about the missing item. Contact me jennica@junipersilveco.com. Please be sure to include what item is missing, your order number and email.

Need additional information?

Contact me at jennica@junipersilveco.com for other questions related to returns and repairs.

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