Returns Policy and FAQs


Returns are for store credit ONLY and must meet the following requirements:

Time Frame

Items purchased online can be returned for store credit ONLY. Returns must be received back to Juniper Silver Company within 14 days of the original purchase date. Once I have received the return, you will receive a coupon code with the appropriate amount of store credit. Shipping charges are non-refundable.

I also offer repairs. To inquire about repair options or questions please email: Depending on the repair you may be charged a small fee.

Items NOT eligible for return/store credit.

  • Gift cards
  • Stickers
  • First payment for custom order
  • Sale items
  • Custom orders


I would like to exchange something, how do I do this?

I do not do exchanges. Due to the limited quantity of my merchandise I cannot guarantee that the item you want to exchange for will be available when we receive your return. I will not exchange an item for a different item. I strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.

My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact me right away (within 3 days of receiving your order). Send me an email with a photo of the flaw or break and your order number. If you do not contact me within 3 days of receiving the item I can only assume the damage is from wear.

My order is incorrect, or I’m missing an item.

If your order arrives and is incorrect, please contact me by email within 3 days of receiving your order. Be sure to include any information such as what is incorrect, what you should have received, your email and order number. I will do my best to fix the issue.

If you are missing an item, please check your email to be sure I haven’t sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please email me to let me know about the missing item. Contact me Please be sure to include what item is missing, your order number and email.

Need additional information?

Contact me at for other questions related to returns and repairs.

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